Privacy Policy

1. Introduction

fiveto9 ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered virtual receptionist platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

Personal Data

We may collect personally identifiable information that you voluntarily provide to us when you register for the Service, including:

• Name and email address (via Google OAuth)
• Billing information (processed securely by Polar)
• Business name and contact details
• Calendar data (when you connect Google Calendar)

Usage Data

We automatically collect certain information when you access the Service, including your IP address, browser type, operating system, access times, pages viewed, and the referring URL. This information helps us analyze trends and improve our Service.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our Service
• Process your transactions and manage your subscription
• Improve, personalize, and expand our Service
• Understand and analyze how you use our Service
• Communicate with you for customer service, updates, and marketing
• Process transactions securely via our payment processor
• Detect, prevent, and address technical issues and fraud

4. Data Sharing and Disclosure

We may share your information in the following situations:

• With Service Providers: We share data with third-party vendors who perform services on our behalf, such as payment processing (Polar), hosting, and analytics.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

5. Third-Party Services

Our Service integrates with third-party services including Google (for authentication and calendar access) and Polar (for payment processing). These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of these third parties.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When your data is no longer required, we will securely delete or anonymize it.

8. Your Data Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your data

To exercise any of these rights, please contact us at info@eleven23.works.

9. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

10. Children's Privacy

Our Service is not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@eleven23.works.