Refund Policy

1. Overview

At fiveto9, we strive to provide the best AI-powered virtual receptionist service possible. We understand that sometimes a product may not meet your expectations, and we want to make sure you're completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting a refund.

2. Subscription Cancellation

You may cancel your subscription at any time through your account dashboard or by contacting our support team. When you cancel, your subscription will remain active until the end of your current billing period. After cancellation, you will not be charged for subsequent billing cycles, but we do not provide prorated refunds for unused time within a billing period.

3. Refund Eligibility

We offer refunds under the following circumstances:

• First-Time Subscribers: If you are a new customer and are not satisfied with our Service, you may request a full refund within 7 days of your initial purchase. This is our "Try Before You Commit" guarantee.
• Service Outages: If our Service experiences significant downtime (more than 24 continuous hours) due to issues on our end, you may be eligible for a prorated credit or refund for the affected period.
• Duplicate Charges: If you were charged multiple times for the same subscription due to a billing error, we will refund the duplicate charges immediately.
• Technical Issues: If a critical technical issue prevents you from using the core features of our Service and we are unable to resolve it within a reasonable timeframe, you may be eligible for a refund.

4. Non-Refundable Situations

Refunds will generally not be issued for:

• Requests made after the 7-day refund window for first-time subscribers
• Partial months of service after cancellation
• Failure to cancel before automatic renewal
• Dissatisfaction with features that were clearly described before purchase
• Violation of our Terms of Service leading to account termination
• Overage charges for usage beyond your plan's allocated minutes

5. How to Request a Refund

To request a refund, please follow these steps:

1. Email our support team at info@eleven23.works with the subject line "Refund Request."
2. Include your account email address and the reason for your refund request.
3. Our team will review your request within 2-3 business days.
4. If approved, refunds will be processed through your original payment method within 5-10 business days.

6. Refund Processing

All refunds are processed through our payment provider, Polar. Once a refund is approved, it typically takes 5-10 business days for the funds to appear in your account, depending on your bank or credit card provider. Please note that Polar handles all billing on our behalf, and you may see "Polar" on your bank statement.

7. Chargebacks

We encourage customers to contact us directly before initiating a chargeback with their bank or credit card company. We are committed to resolving any billing disputes quickly and fairly. Filing a chargeback without first contacting us may result in delays and additional fees.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on this page. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about our Refund Policy, please contact us at info@eleven23.works.